about Marketing Matters

Who we are

Marketing Matters is a strategic integrated agency. We specialise in creating campaigns that reach high-net-worth customers in the retail and finance sectors. We do this by understanding what truly motivates your customers, how to reach them and how to change behaviours.

We are part of the OLIVER Group, one of the UK’s fastest growing independent agency businesses. This gives us global reach and breadth to deliver your messages.

What we do

We develop your marketing strategies and deliver through-the-line campaigns. By understanding your true business drivers we are able to deliver to your objectives, whether this is sales growth or branding.

We have the flexibility to work with a range of clients from established brands such as Princess Yachts to high growth brands like Vet’s Kitchen.

We create bespoke integrated campaigns with sustainable results.

case studies

English Apples & Pears - Integrated campaign

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Hoburne Ownership - Promotional strategy & campaign

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Vet's Kitchen - Product promotion

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Hoburne Holiday Parks - Responsive website design & build

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Vet's Kitchen - Product launch in Morrisons

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English Apples & Pears - Integrated campaign

Close case study

English Apples appointed MM to initially develop a campaign support English apple growers (objective for Jan 2015) and progress the campaign later in the year to drive awareness of English Apples amongst shoppers / consumers (objective for Oct 2015).

Tapping into the emotion of the nation, we developed a campaign which made the sticker the hero of the campaign and we encouraged others to share their ‘sticker story’ memories. Driving awareness of English apples and encouraging shoppers to ‘look for the sticker’ in store.

Strategically planning media touchpoints we ran press ads in female targeted magazines, implemented digital media on key target market websites, developed a social media campaign across Facebook, Twitter and Instagram as well as supporting the activity via a bespoke radio ad which aired on Heart FM.

Results within the first 2 weeks of campaign kick off:

Facebook: Increased from 131 likes to 2,700+
Twitter: Increased from 113 to 2,300+
Instagram: Increased from 0 to 30

Campaign is still live and going strong! Follow on Facebook, Twitter and Instagram.


Hoburne Ownership - Promotional strategy & campaign

Close case study

MM were appointed to develop a promotional strategy for Hoburne to drive sales of Holiday Homes over the peak season at Hoburne Devon Bay.

We developed a campaign which targeted visitors to the park, encouraging them to become Holiday Home owners. Using eye-catching creative, we utilised key on park media and produced park posters, leaflets and banners, driving footfall to the Hoburne sales office. As well as on-site activity we also used radio, press and Facebook advertising within the local area of Torbay, driving footfall to the park to generate and increase sales.

We generated an emailer, which was sent to 10k highly targeted email addresses. Guiding potential customers to ‘find their ideal holiday home’, by clicking through to a dedicated website landing page, promoting data capture by encouraging sign up to offers and the option of a call back.

90.8% of visitors to the site were new visitors
High dwell time 2mins 36secs average time spent on page
Over 120 site ‘hits’ in one day

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Vet's Kitchen - Product promotion

Close case study

Vets Kitchen appointed MM to drive awareness and attract new customers to purchase one of their new products on the market ‘Little Hearts’, a treat designed for health conscious pet owners whilst raising awareness of the brand’s corporate social responsibility profile.
We responded with a social media campaign, focused on driving awareness and footfall instore to maximise purchases. Activating a prize led mechanic tracked using the hashtag #littleheartslove we encouraged sharing of cat photos, engaged with followers / recruited more followers, and a winner was drawn by choosing the best photo entry.

Activity drove great results including:

A total of 81,197 impressions
+1,240% increase in referrals to the Pet’s Kitchen site from Facebook
One post reached over 36k people

93 new Instagram fans
725 total engagements
Average 19 likes per image

Catstagram with 425

Hoburne Holiday Parks - Responsive website design & build

Close case study

As part of our ongoing work with Hoburne we were also appointed to develop a new responsive website. There were a few reasons why this needed to happen, the main being the site wasn't responsive, we also needed to roll out the new branding as well as move to an open source framework, so there would be no ongoing license fees and also to integrate with their new payment provider TNT and booking system Park Vu. 

The challenge was to create a site template which would work for Hoburne's two target audiences 'Holiday makers' and 'potential owners' and to focus on improving function over style. The previous website wasn't performing as well as it should and there was a large drop out in the checkout process and user experience on mobile was very poor to, so anything we could do to make the booking system process quick and smooth as well as improve conversion rates was a high priority. 

As part of this project we also conducted a 5 park location photography shoot, to gain much needed content for the site.


Since the new responsive site launched we have seen a 318% increase YOY in the booking process.

Check out Hoburne new site here and be tempted to book a holiday https://www.hoburne.com/


Vet's Kitchen - Product launch in Morrisons

Close case study

MM were appointed by Pets' Kitchen to promote their food range  'Vet's Kitchen'. They were launching the range in Morrisons and wanted a support campaign to drive this launch and drive sales in the retailer. 

As Vet's Kitchen product has a unique USP that it is created by Vets who work with pets day in day out we developed the proposition 'We know your pets, inside out' which communicated that they are confident that they know what is best for pet's insides as well as how this reflects on the outside.

We created a media plan to communicate the campaign and drive the Inside Out proposition forward. Activity included in store activation with catalina couponing at till, campaign microsite, Social Media, press ads and gained PR in the The Grocer, Pet’s Mag and Swindon Advertiser.

MM developed the unique and inspirational creative which clearly communicates the Vet’s Kitchen USP. 

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Marketing Matters news

Big up our CRAZY team members who are completing @ToughMudder this weekend! Please dig deep and show your support… https://t.co/yf5BEOKSd3

RT @LoveEngApp: Do you prefer a sweeter apple? - You're not alone! Join Steven Munday for all the #apples chat now @ShareRadioUK #ApplesInS…

RT @twitter: Say more about what's happening! Rolling out now: photos, videos, GIFs, polls, and Quote Tweets no longer count toward your 14…

Exciting things to come 🍎🍎 #ApplesinSeason https://t.co/YZDqopLnzl

RT @OLIVER_Agency: Northerners become legends and heroes in @northernassist’s new ad campaign by @OLIVER_Agency https://t.co/UgYYJ9T3TR … #…

RT @BBCOne: The @RNLI treat every callout as a matter of life and death. Often it can be. #SavingLivesAtSea. Tonight. 9pm. https://t.co/Jy7…

RT @instagram: Introducing Instagram Stories, a new feature that lets you share all the moments of your day https://t.co/gwcwjunXl4

We do LOVE our #WednesdayWalks by the sea 🌞🌞🌞 https://t.co/D64kkyVJR4

RT @OLIVER_Agency: It's our summer party tonight and we're VERY excited @thisisdare @AdjustYourSet @AylesworthF @IntegratedMM #daddance htt…

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Marketing Matters

Holland House

St Paul's Place


Dorset BH8 8GG

For GPS navigation use postcode BH8 8HF

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